FAQ Help

For Payment

1. I accept Pay Pal Unites States currency.

2. I accept Checks or money orders from a United States institution or
   bank in United States currency .

Once Payment Clears items will be shipped within 2 business days usually.
You can expect your item with-in anywhere from 4 to 15 days.

Shipping:

Shipping will be United States Postal Service unless you choose
UPS ground.

Returns:

All returns for a refund are subject to a 15% restocking fee.
Nonreturnable items: Open Software is not returnable.
Returnable items:
To return a item you must contact us here within 7 days.
When you ask for a refund send the following information.
You must provide the amount you paid and description and any receipt number for the item.
Send your email you used and name.
Your refund will only be for the item price. Shipping cost are not refunded.
The customer is responsible to pay shipping cost both ways.
Item must be in good shape.
Item must not be damaged in any way including shipping damage.
If item is damaged there will be a percent taken off your refund which the store will decide.
Item must be sent back in original package and box.
Refunds will not be sent to a different email or name.
All funds that where used to pay must clear. If you payed by check it may take a while.
Allow us to check this information out which may be up to 30 days.

Privacy

I do not sell or give out any customer account information.

Security

Make sure you on my site the first words and letters in the URL should be and start with
http://www.madecool.com/shopcart/
or http://www.madecool.com/
if these first letters and words are correct then your on my site.
You will leave my site if you pay with paypal. The URL should start with
https:// notice the s in the first part.
https://www.paypal.com/
If you have questions about what there URL starts with and looks like then contact them.